I'm a Jira administrator (and since I'm the only admin) and one of my colleages has managed to create a scrum board but no one can access this board now or not visible on the View Boards Menu that I can't see.Please help me .
When you're the sole Jira administrator and encounter an issue where a colleague has created a Scrum board that isn't accessible or visible to others, including yourself, there are several steps you can take to troubleshoot and resolve the issue. Here's a structured approach to help you address this problem:
1. Check Board Permissions
Board Visibility: Boards in Jira are usually visible based on the filter that the board uses. The visibility of this filter dictates who can see the board. If the filter is private or restricted to certain users, the board will not be visible to others.
Action: Go to Boards > View All Boards, find the board created by your colleague, and check the ... menu for Configure. Under General settings, you can find the Filter settings. Ensure the filter is shared with the right people, groups, or projects.
2. Review Project Permissions
The issue might not be with the board itself but with the project permissions. If users do not have the necessary permissions to view the project associated with the board, they won't see the board.
Action: Go to the project settings and review the permissions scheme. Ensure that the appropriate roles or groups have Browse Projects permission.
3. Verify User Groups and Roles
Ensure that the users trying to access the board are in the correct groups or roles that have access to the board and the underlying filter.
Action: Review the user groups and roles under Jira Settings > User Management to ensure they align with the access configurations for the board and its filter.
4. Check if the Board Was Accidentally Deleted
In some cases, the board might have been accidentally deleted. While you can't directly recover a deleted board, you can recreate it using the same filter if that still exists.
Action: Verify if the board exists by looking at the list of all boards. If it's indeed deleted, check if the filter used by the board still exists under Issues > Search for issues, then save the filter and create a new board with it.
5. Examine Global Permissions
There might be global permissions affecting the visibility of boards. Although less likely, it's worth checking.
Action: Go to Jira Settings > System > Global Permissions and ensure there are no restrictive permissions affecting board visibility.
6. Direct URL Access
As a temporary workaround, ask your colleague for the direct URL to the board. If you can access it directly, this might indicate a visibility issue rather than a permission issue.
Action: Try accessing the board using the direct URL and see if there are any error messages or if it opens correctly.
